Call the Help Desk & ID Services
We offer phone support five days a week, except during university holidays and closures.
- Monday through Friday, 8:00 A.M. to 7:00 P.M.
2026 Summer Term Hours (starting June 22)
- Monday through Friday, 8:00 A.M. to 5:00 P.M.
Phone: 503-725-4357
Toll-free: 1-800-547-8887 ext. 5-4357
Chat with the Help Desk & ID Services
Our chatbot is available at all times, with live chat support available five days a week, except during university holidays and closures.
- Live Chat Monday through Friday, 9:00 A.M. to 5:00 P.M.
To access the chatbot or live chat support, select the green, Open Kit Chatbot button in the bottom right corner of your screen.
Visit the Help Desk & ID Services
Visit the OIT Help Desk & ID services in person in the FMH Student Services Lobby five days a week, except during university holidays and closures. More information about obtaining an ID card is available on our ID Card page.
- Monday through Friday - 9:00 A.M. - 5:00 P.M.
2026 Summer Term Hours (starting June 22)
- Monday through Thursday, 10:00 a.m. to 3:00 p.m.
- Friday, Closed
During September and Orientation Days (July 8, 9, 27, 28 and August 26, 27)
- Monday through Friday - 9:00 A.M. - 5:00 P.M.