Billing Information Overview
The Student Health Fee covers most Medical and Counseling Services at SHAC. However, there are some services that incur an additional cost. For students with private insurance (i.e. are not on the PSU Student Health Insurance Plan) these charges are billed to the student’s PSU account. Please note that charges can take up to a month to post onto the student account. The student can request a statement from SHAC itemizing the billable services received, and also the necessary information an insurance company needs to process a claim. The student’s insurer will decide whether the expense is covered and reimbursed.
Students with the PSU Student Health Insurance Plan may also have some charges billed to their student account such as: exclusions, dental services, and some labs.
Requesting a Statement of Services Received
To request a statement of services received in SHAC Health Services or Counseling Services to submit to a private insurer, log-on to the Patient Portal using your ODIN login and password, and follow these steps:*
- Verify your date of birth.
- Click on the box with three lines in it found in the upper lefthand corner (the "hamburger" box).
- Select Account Summary.
- You will see a history of any visit to Health or Counseling Services. There is an option to Print for each date of service.
- If you have any questions, difficulties, or do not see what you need, send a confidential secure message using the Patient Portal. From the main menu, select Messages. Then select the Communication Option "I have a billing question."
- *Portland-based University of Oregon students can access the Patient Portal. If you are a Portland-based University of Oregon student who has received services at SHAC and wish to receive a statement to submit to your private insurer, visit the Patient Portal to view your Account Summary. If you’re having difficulty logging into the Patient Portal, please call 503.725.2800.
PacificSource claims for possible reimbursement
Please note that claim forms are not required. To submit a claim, make a copy of the bill/receipt, write your name, medical ID number, PSU ID number, and what university you attend directly on the bill/receipt.
Submit to:
PacificSource
P.O. Box 7068
Springfield, OR 97475
For questions regarding claims, coverage and finding in-network providers, please contact PacificSource at (855) 274-9814, or visit PacificSource.