Service Description
Jira Service Management (JSM) is a hosted service management (ticketing) system that is tightly integrated with other Atlassian cloud tools such as Confluence and Jira.
- JSM allows customers to create service requests and report incidents via email or Help Center form.
- JSM allows agents to organize and fulfill the tickets that customers submit.
- Integration with Confluence allows for easy distribution of customer self-support content via the PSU Help Center.
Service Details
Log into JSM using Single sign-on (SSO) at portlandstate.atlassian.net/jira to interact with other PSU support agents and teams and fulfill support requests for customers in the campus community.
Availability
This service is available to:
Charges and Fees
$11.83 per month per licensed user (for units whose licenses are not centrally funded)
Terms and Conditions