Customer Success
Customer Success is one of the fastest-growing careers in the United States, with 72% of Customer Success professionals working in the rapidly expanding SaaS and IT industries. Different from customer service, which has traditionally been a reactive approach to solving customer problems, Customer Success is a proactive relationship management approach with a keen focus on realizing a customer’s desired outcomes. As a result, companies see increased customer lifetime value, lower churn rates, increased revenue, among other positive effects.