SHC Guest Room Coordinator Job Description

POSITION: Temporary/Summer
WAGE: $15.50/hr
LOCATION: Broadway Hall (1977 SW 6th Ave, Portland, OR) & Ondine Hall (1912 SW 6th Ave, Portland, OR)
HOURS: Up to 15 hours a week June 3-June 11 for scheduled training and program preparation;

30-40 hours per week, beginning June 12-September 16; scheduled hours will vary weekly; this position may include weekend hours based on the Summer Housing and Conferences (SHC) needs.

Required availability for work shifts: June 12-June 19; August 21-September 10.

Retention Bonus for work shifts (if needed): September 11- September 21

Provide cleaning and room turnover service for Summer Housing and Conference (SHC) guest rooms and meeting spaces. This position requires cleaning, attention to detail, minor maintenance, and organization skills.

Responsibilities include but are not limited to:

  • Attend daily stand-up meeting with SHC on days when scheduled to work
  • Maintain daily communication with SHC supervising staff
  • Assist with department-wide preparation for summer
  • Clean rooms by sweeping, mopping, or vacuuming guest rooms and make beds
  • Complete inventory of room contents. Replace damaged and missing items when necessary
  • Empty wastebaskets and transport recycling and waste to disposal areas
  • Replenish supplies such as linens, and toilet paper
  • Ensure that all used linens and towels are organized properly for the laundry
  • Restock storage rooms with clean laundry when it is returned
  • Organize linens into packages for easy distribution to guest rooms
  • Make sure storage and staging rooms are organized and secure
  • Assist with checking guest occupancy and verifying that rooms have been vacated
  • Visually inspect each room before any cleaning or organizing
  • Report requests for maintenance work to the Customer Service desk
  • Follow set-up plan for meeting rooms
  • Keep cleaning carts well-stocked and organized
  • Remove trash and unwanted items from hallways and areas around buildings
  • Replace burnt out light bulbs
  • Prepare carts and cleaning baskets for the next shift or next day before clocking out
  • Move and arrange furniture and turn mattresses, when necessary
  • Report damage, theft, and found items to supervisors
  • Check and respond to texts and phone calls as quickly as possible
  • Run errands such as taking laundry to and from the laundry rooms
  • Service, clean, and supply bathrooms
  • Follow procedures for the use of chemical cleaners and equipment
  • Monitor building security and safety by performing such tasks as ensuring doors are not propped open or unlocked after operating hours
  • Notify supervisor of needed supplies and equipment for cleaning and maintenance duties
  • Set up, arrange, and remove decorations, tables, chairs, and ladders to prepare facilities for events
  • Additional duties as assigned

Qualifications:

  • Ability to interact well with people of diverse ages and backgrounds
  • Self-motivated, accountable, ability to take initiative
  • Attention to detail, organized
  • Hospitality and cleaning experience
  • Must be able to lift up to 60 lbs. and work at a very fast pace each shift
  • Must have effective communication skills

Preferred Qualifications

  • Experience with room cleaning and light maintenance