POSITION: Temporary/Summer
LOCATION: Broadway Hall (1977 SW 6th Ave, Portland, OR) & Ondine Hall (1912 SW 6th Ave, Portland, OR)
REQUIRED AVAILABILITY: June 4 (3-5pm) Orientation, June 16-June 23: September 1- Spetember 13
COMPENSATION: $17.50/hour
HOURS: 20-40 hours per week, beginning June 4, through September 13; scheduled hours will vary weekly; this position may include weekend hours based on the Summer Housing and Conferences (SHC) needs; additional hours available by request.
Hiring Timeline: Applications close on Friday, May 17th. Interviews will take place May 20th thru May 24th. Decision letters will be sent during the week of May 27th. Orientation will take place on Tuesday, June 4, 3pm - 5pm.
Administrative
- Work SHC desk shifts between 9:00am-5:00pm, Daily. Schedule will vary;
- Provide all aspects of customer service including providing accurate information, directions, etc.
- Monitor building security and safety by performing such tasks as ensuring doors are not propped open or unlocked after operating hours
- Explain and clarify rules and procedures to SHC guests and assist guests on an on-going basis, as needed.
- Support with Maintenance issues; Submit work orders
- Maintain professional and positive communication with all guests, staff, and team members
- Provide all aspects of customer service including answering the telephone; provide information, directions, etc.
- Facilitate the check-in and check-out process for Conference Guests and process payments
- Assist with end-of-day reconciliation of transactions and activity
- Attend required team meetings; Dates TBD
- Attend required trainings in June; Dates will be announced
- Support with conference hall preparation June 16th-June 20th
- Provide administrative support to UHRL professional staff when necessary
Operations and Logistics
- Assist in collecting guest keys, performing key audits, and preparing check-in packets for new guests
- Provide accurate reports documenting findings of pre-arrival and post departure inspections
- Prepare rooms for guest arrivals; Make beds, supply amenities, ensure SHC equipment is in working order
- Collect items from guest rooms after departure
- Assist in the transition of rooms, dispersing and collecting SHC items at the beginning and end of summer
- Assist with quality control for the use of SHC spaces including use of guest rooms, meeting rooms, social spaces, and campus dining
- Work closely with conference organizers and campus partners during guests’ stay on campus
- Resolve problems encountered in inspections, when necessary contact your supervisor
- Assist with exchange of linens, towels, and other inventory in SHC rooms and during linen exchanges
- Check StarRez, shared Google docs, phone messages and email at the beginning of every shift
- Check in with supervisor at the beginning of each shift to receive daily assignments
- Report damage, theft, and found items to supervisors
- Make sure storage and staging rooms are organized and secure
- Assist with checking guest occupancy and verifying that rooms have been vacated
- All other duties as assigned